Terms & conditions

  • BOOKING CONDITIONS

Security Deposit:

When you book an accommodation with Valentina Home, it reserves the right to demand a security deposit which varies depending on the property (detailed in the description of each apartment).

This will be paid upon arrival of the client by pre-authorization of the credit card or by cash.

Once the departure, the apartment will be inspected to assess that there is no damage and that it is in the same condition that was delivered to its customers.

If the property is in good condition, Valentina Home will make the disbursement by canceling the authorization previously made (the period may vary depending on the bank) or returning the amount delivered in cash at the time of departure.

Otherwise, our team will evaluate the damages and / or damages and the corresponding amount will be charged on that deposit. The rest will be refunded.

In case of a key loss, a charge of 50€ will be applied.

  • MINIMUM STAY:

Minimum stay may vary depending on the accommodation and / or season (see the detailed description of each property).

  • CANCELLATION POLICY:

If the client cancels his reservation, the following charges will be applied:

30% of the amount corresponding to the guarantee of your reservation will not be refunded in any of the cases.
Less than 14 days, 50%.
Less than 7 days before your arrival, 100%.

The cancellations of force majeure will be subject to the valuation of Valentina Home.

  • CHANGES OR MODIFICATIONS BY THE CLIENT:

The clients are able to make changes or modifications to their reservation without any charge as long as they abide by the cancellation policy.

  • CHANGES OR MODIFICATIONS BY VALENTINA HOME:

Valentina Home reserves the right to modify or cancel reservations for reasons external to the company. If this is the case, the total amount of the reservation will be reimbursed to the client.

  • PROPERTY RULES:
No smoking is allowed.
Pets are not allowed.
No party or events are allowed.

 

  • INVOICES:
If the client requires an invoice, the 10% VAT corresponding to it must be paid separately.

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